Delivery & Returns
Free delivery offer
Applies to UK Mainland (excluding Rural Scotland) orders placed online totalling £50 +VAT or more; training courses, college kits & delivery charges do not count towards the free delivery threshold. Orders over this amount that include furniture or equipment will be subject to a surcharge of between £5 & £15 +VAT due to the increased cost to deliver large and/or bulky items.
Next day delivery service
Applies to UK Mainland orders placed before 3:00pm (GMT/BST) Monday to Friday, subject to stock availability and any security checks. Excludes Rural Scotland. Orders containing items that are not stocked by us or sent directly from our suppliers such as salon furniture, equipment or college kits will not be eligible for this service. Such items will normally state 'special order' before you add them to the basket.
Orders placed before 3pm on a Friday will be out for delivery on Monday. If Monday is a bank holiday then the order will be out for delivery on Tuesday. We accept no responsibility for late, missed or non-delivered orders as these are carried out by a courier company on our behalf.
Please note: This service does not apply during promotional periods, following a bank holiday weekend or during the Christmas & New Year period. During these times we will endeavour to get your order to you on the next working day but this may not be possible due to the large amount of orders we receive.
|UK Mainland (excluding Rural Scotland) - Free on orders over £50, details above.||£4.95 +VAT|
|Republic of Ireland||£12.75 +VAT|
|Isle of Wight||£13.65 +VAT|
|Europe Zone 1 (Belgium, France, Germany, Luxembourg & The Netherlands)||£13.65 +VAT|
|Rural Scotland||£14.75 +VAT|
|UK Offshore and Channel Islands||£17.95 +VAT|
|Europe Zone 2 (Austria & Denmark)||£17.95 +VAT|
|Europe Zone 3 (Czech Republic, Italy, Slovakia & Spain)||£22.75 +VAT|
|Europe Zone 4 (Estonia, Finland, Hungary, Poland, Portugal, Slovenia & Sweden)||£26.75 +VAT|
|Europe Zone 5 (Bulgaria, Greece, Latvia, Lithuania & Romania)||£26.75 +VAT|
Please note that in some circumstances the delivery surcharge may need to be increased for large and/or bulky items. You will be informed of this before your order is dispatched.
We aim to dispatch orders within 1 - 2 working days (over 95% of orders are dispatched within this time frame) however stock availability can affect this. Furniture and equipment orders are normally delivered within 2 - 4 weeks however some items may take up to 6 weeks. You’ll be advised of the estimated delivery date shortly after your order is placed. We use a 'carbon neutral next working day' courier delivery service for all orders dispatched by us (some orders are sent direct from manufacturers or suppliers) to UK mainland addresses. Please allow an extra day for deliveries to Rural Scotland addresses.
Please note: Goods cannot be delivered during weekends or public holidays and these do not count as working days.
|UK mainland (excluding Rural Scotland)||1 Day|
|Isle of Wight||2 Days|
|Rural Scotland||2 Days|
|UK Offshore and Channel Islands||2 Days|
|Republic of Ireland||2 Days|
|Europe Zone 1 (Belgium, France, Germany, Luxembourg & The Netherlands)||2 Days|
|Europe Zone 2 (Austria & Denmark)||3 Days|
|Europe Zone 3 (Czech Republic, Italy, Slovakia & Spain)||3 - 4 Days|
|Europe Zone 4 (Estonia, Finland, Hungary, Poland, Portugal, Slovenia & Sweden)||4 - 5 Days|
|Norway||4 - 6 Days|
|Europe Zone 5 (Bulgaria, Greece, Latvia, Lithuania & Romania)||4 - 8 Days|
Delivery times above are from date of dispatch (transit time only). All delivery dates are quoted in good faith and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries.
You have the option to give a different delivery address to the billing address. This means that you can have the goods sent to your workplace for example or to a friend as a gift. Please try to give an address where there will be someone present to sign for your order between 7:30am and 5:30pm Monday to Friday. You also have the option to give instructions for the goods to be left in a safe place; however goods are left at your own risk.
Delivery to European destinations
Prices quoted at checkout are for mainland areas of the delivery country only. In some circumstances the delivery charge quoted may need to be increased to allow for large or heavy items, however you will be informed of this before your order is dispatched.
Out of stock
Items displayed as 'Out of Stock' are temporarily out of stock at our distribution centre. These products cannot be bought until they are back in stock, please choose another product but be rest assured we are working hard behind the scenes to get these items back in as soon as possible. Once back in stock these items will be available to order again.
A product displayed as 'Special Order' is currently not stocked by us and will be ordered from the manufacturer/supplier and either sent directly to you or we'll dispatch it once we receive it. Please note these items may delay the delivery of the rest of your order. Delivery times on these items usually range from 2 - 5 working days but can take longer in some circumstances. Please allow 2 – 6 weeks for delivery of salon furniture and equipment items.
Please note we cannot send aerosols, flammable or hazardous items to overseas destinations. These types of products must not be ordered for delivery outside of the UK.
When purchasing goods for delivery outside the United Kingdom you may be subject to import duties and taxes which are levied once the goods reach the specified destination. You are also liable for any additional customs clearance charges, we have no control over these charges and cannot predict what they may be. If you are ordering goods for delivery outside the United Kingdom it is your responsibility to comply with all laws and regulations of the countries the goods will travel through and where delivery is to be made.
Returning goods bought online is not a problem, all we ask is that they are returned within 28 days of delivery, unused and in their original packaging. Please contact us at firstname.lastname@example.org to inform us of your intention to return goods and whether you are looking to exchange or get a refund.
Goods must be returned to the address shown at the bottom of this page (refunds cannot be processed in-store), please ensure a copy of your invoice/receipt accompanies the return. We strongly recommend that you use some form of recorded delivery as we cannot accept any responsibility for lost goods. If you’re unable to send goods back to us you can request that we arrange a collection however the cost of this will be deducted from any refund due. The original delivery charge cannot be refunded.
Due to health and safety regulations we cannot accept returns (subject to our discretion) of the following products if the packaging has been opened:
- Hair brushes/Hair extensions
- Body jewellery/Piercing tools
- Foot Spas
This list is not exhaustive and does not affect your statutory rights.
Faulty or incorrectly delivered goods
We take great care to ensure all goods you receive are correct and undamaged. However, in rare cases where incorrect or damaged goods are received please inform us by email within 48 hours of delivery at email@example.com
We’ll arrange collection of the goods (at our cost) and send out replacements as soon as possible. If it is more convenient for you to send the goods back to us, let us know and send to the address below (refunds cannot be processed in-store) using recorded delivery and we’ll reimburse you the cost of this.
Please send your returns to:
177 South Ealing Road